Thank you for choosing Sucrosia. We strive to provide dependable pet products and a smooth shopping experience. If there is a problem with your order, our customer service team is available to assist you.

For return-related or after-sales requests, please contact us at support@sucrosia.com. To help us review your request efficiently, please provide your Order Number and the email address associated with your purchase.

1. General Return Policy

Except where otherwise required by applicable law, orders placed through Sucrosia are generally considered final after the purchase has been completed.

We do not normally accept returns or exchanges for reasons including change of mind, ordering an incorrect item, or deciding that the product is no longer needed.

Exceptions may apply if:

• The product is damaged during delivery.
• The item is confirmed to have a manufacturing defect.
• The wrong product is delivered due to a fulfillment error.

2. Damaged, Defective, or Incorrect Items

We take care in preparing and inspecting orders before shipment. If you receive a product that is damaged, defective, or different from what you ordered, please contact us promptly.

Claims should be submitted within 7 days from the confirmed delivery date.

Please email support@sucrosia.com and include:

• Your Order Number
• The email address used when placing the order
• A clear explanation of the problem
• Photos or videos showing the damage, defect, or incorrect product

Our customer support team will evaluate the information provided and determine the appropriate resolution.

Depending on the details of the claim, we may provide:

• A replacement item
• A partial refund
• A full refund

All claims are assessed on an individual basis.

3. Refund Processing

When a refund request is approved, the refund will be issued to the original payment method used for the purchase.

Please allow approximately 7–12 business days after processing for the funds to appear in your account.

Actual refund timing may vary depending on your bank, card issuer, or payment service provider.

4. Replacement Policy

Sucrosia does not offer product exchanges for different colors, sizes, styles, or variations when the request is based on personal preference.

Replacements are available only for approved claims involving products that were damaged, defective, or incorrectly fulfilled.

Replacement availability is subject to current stock levels.

5. Return Authorization

Please do not send products back before contacting our customer service team.

If a physical return is necessary, we will provide return instructions after your claim has been reviewed.

Items sent back without prior authorization may be rejected or may not be eligible for a refund or replacement.

6. Need Assistance?

If you have questions about this Return Policy or need assistance with an existing order, please contact our customer service team.

We aim to review eligible claims fairly and provide appropriate after-sales support whenever possible.

Brand Name: sucrosia

Company: Profession INC

Email: support@sucrosia.com

Customer Service Phone: +1 432-528-5269

Business Address: 1662 Franklin St 
Denver CO 80218
US