Last Updated: September 12, 2026

Thank you for shopping with Sucrosia. We aim to deliver your pet products in a safe and reliable manner. This Shipping Policy outlines our order processing, shipping, tracking, and delivery procedures.

1. Order Processing

Once your order has been successfully submitted, our fulfillment team will begin preparing it for shipment.

Processing normally requires 1–3 business days. During this period, we may confirm product availability, perform quality checks, and prepare the package for dispatch.

Orders placed on weekends or public holidays will generally begin processing on the following business day.

2. Shipping Fees & Delivery Time

Sucrosia provides international shipping to many countries and regions.

• Standard Shipping Fee: USD $5.99 per order

• Estimated Delivery Time: 10–20 business days after dispatch

Delivery timeframes are estimates only and may vary based on destination, carrier operations, and other local conditions.

3. Shipping Delays

We work with logistics providers to help ensure timely delivery, but occasional delays may occur due to factors outside our reasonable control, including:

• Customs procedures
• Severe weather
• Public holidays
• Transportation interruptions
• Periods of unusually high shipping demand

We appreciate your understanding if unexpected delays affect your shipment.

4. Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email that includes a tracking number.

You may use the tracking number to follow your shipment through a parcel tracking service such as 17TRACK.

Tracking details may require approximately 48–72 hours after carrier acceptance before the first update becomes visible.

5. Multiple Shipments

Orders containing more than one product may occasionally be divided into separate shipments.

If this occurs, each parcel may receive an individual tracking number and may arrive on a different date.

6. Order Changes & Cancellations

If you need to change your delivery address, contact information, or ordered items, please contact us within 12 hours of placing your order.

Please email support@sucrosia.com and provide:

• Order Number
• Order Email Address
• Details of the requested change

We will make reasonable efforts to accommodate requested changes, but modifications cannot be guaranteed after warehouse processing has started.

7. Failed Delivery Attempts

If the carrier is unable to complete delivery because no recipient is available, the package may be held at a nearby collection location or a delivery notice may be provided.

Customers may need to contact the carrier directly to arrange pickup or redelivery.

Sucrosia is not responsible for packages returned because of incorrect delivery information or failure to collect the shipment within the carrier's designated holding period.

8. Delayed Shipments

A temporary pause in tracking updates does not necessarily mean that a shipment has been lost.

If your tracking information has shown no update for more than 7 days, please contact our customer service team. Where appropriate, we will assist by following up with the shipping carrier.

9. Lost or Missing Packages

If a shipping carrier officially confirms that a package was lost in transit, we will review the situation and provide an appropriate resolution, which may include a replacement or refund where applicable.

If carrier records confirm successful delivery to the shipping address provided at checkout, Sucrosia is not responsible for packages that are later reported missing or stolen.

Before contacting us, we recommend checking with household members, neighbors, building management, or the delivery carrier.

10. Shipping Locations

Sucrosia ships to customers in many countries and regions.

Orders may be dispatched from different warehouses or fulfillment partners depending on product availability and logistics requirements.

If delivery to your location is unavailable due to legal restrictions or carrier limitations, we will notify you and arrange an appropriate refund.

11. Customer Responsibilities

By placing an order through Sucrosia, you acknowledge that:

• Delivery dates and timeframes are estimates and are not guaranteed.
• Customers are responsible for providing complete and accurate shipping information.
• Import duties, customs charges, taxes, or other destination-related fees are the customer's responsibility unless otherwise stated.
• Responsibility for the package transfers after the carrier confirms delivery to the shipping address provided at checkout.

Contact Us

If you have questions regarding shipping, tracking, or delivery, please contact our customer support team.

To help us assist you more efficiently, please include your Order Number and the email address associated with your order.

Brand Name: sucrosia

Company: Profession INC

Email: support@sucrosia.com

Customer Service Phone: +1 432-528-5269

Business Address: 1662 Franklin St 
Denver CO 80218
US